Made in America

Made in America

I’m not a believer in excuses, something I learned from my Mom.  She just turned 80 and is safely locked down, like most of us, in my small hometown in New England. There aren’t a lot of good things that can be said about this pandemic, but there are many things to be thankful for.  Like being able to, and looking forward to, speaking to her every day.  

I told her that we have nearly 1000 new customers in the last 60 days, that I speak to and answer emails from many of them, and in some cases drive to their homes to deliver products that can help a little, during these difficult times. I was explaining the challenges with my US suppliers, literally out of inventory for 15 weeks.  That the overseas manufacturers dominate the personal and residential UV-C device markets.  And how they have not only choked the supply chain (adding months to deliveries) but also launched a dozen online stores that mask themselves as US retailers with the ability to direct ship in 7 to 10 days at volume-based margins.  They charge more for the products to US companies like Act Earth Wise and dominate advertising, tripling our typical advertising cost.  I said, it makes it extremely difficult for US companies to compete profitably.

That’s probably a lot to process, but you’d have to know my Mom.  She said, none of that matters, you’ve asked those people, all 1000 of them to trust in you and your team.  Do what you do, be honest, be creative, work a little harder, and partner with people with values like yours. You’ll give the companies a run for their money.

I’m not sharing this story to bash our international competitors, complain about the lack of availability of these type products in the US, or to make any excuses, instead to just say, we apologize for the logistical challenges we’ve had, and to let you know we continue to strengthen our partnerships with good companies with good leaders that also believe that customer service is the top priority.

If you’re happy with our service that’s great, if you’re not, tell us what we can do to make it right.






Also in News

The Power of Your Voice
The Power of Your Voice

Life, as we know it, around the world, changed forever in 2020.  It's not unfair to say that life for us in the US has been changing steadily over the past four years.  Depending on where you sit, you may see it as better or worst.  We try to avoid politics at Act Earth Wise but with an election just eight days away, and I believe it essential to remind our readers that voting is how your voice is heard.  I reached out to my dear friend Nadine Blochberger to add clarity to the power you have with your voice.  She is the CEO of Imagimo, a consultant, life coach, visionary generalist, and draws on over 18 years of corporate leadership, marketing and communication expertise.

View full article →

Help at the White House
Help at the White House

I know a good number of our customers are up to speed on the technology behind germicidal ultra-violet light, and the benefits of sterilizing indoor air to minimize the chances of airborne viruses being spread not just through the air but on surfaces. 

View full article →

The Politics of Clean Air
The Politics of Clean Air

There has been a lot of debate, politicization, and division around global warming and extreme weather changes.  The melting of our polar caps,  the Green New Deal, and Greta Thunberg, for that matter, highlight the need to address global warming for our collective wellbeing if not survival of the species.  There are many sides to these debates.  However, the two that leadership likes to divide the nation around are the economic opportunity lost by restricting land usage, eliminating fossil fuel-based products and services, and short term jobs, revenues, and personal income versus save the planet, create a safer environment for our children, invest in (the unknown) expensive technologies that will make us less reliant on fossil fuels.

View full article →

UV-C Products for Business

Contact us for products and pricing @ 360-362-4322 or sign up for our newsletter